Terms and conditions
Lessons will be charged at the agreed rate per hour, payable monthly in advance, by bank transfer or monthly standing order, on or before the 1st day of each calendar month. If payment is by standing order then the amount should be based on 4 weeks per month and adjustments will be made on a termly basis (or at other times by mutual agreement) to balance any over- or underpayment.
After the first lesson, and excluding any lessons arranged on an ad-hoc basis, a handling charge of £2 per payment will be levied for payments by cash or cheque.
The student is invited to join the private Facebook community, and if the parent/guardian so wishes then they can also join. Group members are encouraged to support each other and answer each other’s questions. Membership of this group does not expire, but inappropriate behaviour will result in removal from the group.
Please note that the student is booked in for a particular time slot; the Tutor undertakes to always be available for the full duration of the agreed slot, but if the student arrives late then the time will not be made up afterwards.
If there are any lessons you are unable to attend then the Tutor must be notified before the 15th of the preceding month. A maximum of 2 further cancellations per term are permissible; if this is exceeded then the Tutor reserves the right to terminate tuition so that the slot can be offered to someone else. Any lessons cancelled by the Student, or their Parent/Guardian, with less than 48 hours’ notice will be charged in full. This notice period allows the slot to be offered to someone on the waiting list.
If the student normally has face-to-face lessons but has an infectious illness (such that they would be expected to stay away from their place of education/work), or is unable to travel to the lesson venue, then no face-to-face lesson will take place, but an online lesson will be offered as a substitute. The Tutor is under no obligation to offer an alternative lesson slot for any reason.
If the Tutor is obliged to cancel a lesson then either the lesson will be rearranged for a mutually convenient time or that lesson will not be charged.
Lessons will continue until a mutually agreed termination date, subject to 14 days’ notice on either side. Any overpayment will be refunded. Both parties reserve the right to terminate lessons should they no longer be considered beneficial to the Student.
Regular monthly payments will be taken via an online payment portal, and each payment will cover the next calendar month. Payments may be stopped at any time, and the membership will end when the paid-for period expires. Each membership group will have a maximum of 20 students.
An online workshop tutorial, one hour in duration, will take place once a week for the duration of the course, and will be recorded and made available to all members of the relevant group for at least 1 week after the live event. The main purpose of these workshops will be to answer questions submitted by students, via the Facebook group, in advance of the session. Live requests during the session will be invited only if there is still time left once all the pre-submitted questions have been answered. Inappropriate behaviour may result in removal without notice, in which case no refund will be offered.
The student will be invited to join the private Facebook community, and if the parent/guardian so wishes then they can also join. Group members are encouraged to support each other and answer each other's questions. Membership of this group does not expire, but inappropriate behaviour will result in removal from the group.
A one-off payment provides access to the course for the advertised duration. Inappropriate behaviour may result in removal without notice, in which case no refund will be offered.
Limitation of Liability
While the Tutor will endeavour to ensure that the Student makes satisfactory progress, this cannot be guaranteed, and the Tutor cannot be held accountable for the academic success or otherwise of the Student. To the maximum extent permitted by law, the Tutor accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Tutor’s services or any errors or omissions in the contents of the Tutor’s learning materials.